Frequently Asked Questions

What Is ? went live with an objective of providing a complete range of consumer electronic products, with the lowest possible prices in the region. Our unique selling point is our “SOUQ BABA”, an irresistible offer presented to you on daily basis with unbelievable prices, which gives us the real edge over all other online stores in UAE.

How Can I Become A Member And Place Orders At ?

Signing-up, you can choose the items you wish to purchase and follow our secured checkout process to place the order.

How Frequent Do You Update Your Promos/Deals ?

We like giving our customers surprise promotions and deals. Keep checking our websites for the latest promos/deals. You can subscribe for our newsletter as well. You can also follow us on Facebook, Google+, Twitter to grab an exciting deal.

How Soon Can You Deliver My Order ?

Delivery shall take up to 1 business days for the third-party to deliver the order to your doorstep. Delivery also depends on the item availability. Read More

What Makes Different From Other Online Shopping Websites In UAE ?

We are proud to offer the best deals and offers in the market which can be found through our campaigns ‘SOUQ BABA’, ’48 Hours Craze’, ‘Flash Sale’, ‘Clearance Sale’, ’99 Super Sale’. While price is our unique feature, we do insist on the highest quality standard for all our products on our website.

Are You Going To Charge Us Shipping Fee ?

We do offer Free Delivery for all orders which is greater than 500 AED. In case your order is below 500 AED, 20 AED will be charged as shipping fee.

Do You Give Warranty For The Products ?

Free 1 Year Warranty on all Items

Most products have a 1 year warranty from the delivery date which includes technical support for software and hardware related issues. will replace and repair the warranty product free of charge. We will not be able to fix, repair or exchange the item if it is under the below conditions:

  1. Damaged parts of the product due to the third-party negligence or misuse.
  2. Personal irresponsible use resulting from spyware and software viruses.
  3. Natural disasters such as fire, flood and even improper electric current.


A Minimum of 5 working days is required to inspect any item/product submitted to us for repair.

For more details you can Contact us on our Customer Service Number: 04-3592252
from Saturday to Thursday 10:00 am – 10:00 pm

How Does Refund Process Work And What Is The Timelines ?

Once the order is cancelled before the order is shipped/delivered or in case of failed transactions and if the amount for the order is already paid, ensures that the buyers get the store credit amount within 3 days of cancelling the order.

What Are The Payment Methods On ?

You can use any one of the following payment methods:

  • Cash on Delivery
  • Debit Card/Credit Card on Delivery

Are There Hidden Costs While Purchasing A Product On ?

None! We will never hide any cost from you. Transparency and utmost customer trust is our motto. The price and charges mentioned on the site are final.

Can I Pay Cash On Delivery For Every Product I Purchase From ?

Yes, Cash on Delivery (COD) is available for all the items you purchase from

Why Have I Not Received My Product Yet ?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date.

How Can I Return The Product ?

You can return a product to if:

  • You received a defective/faulty product
  • You received a physically damaged product
  • You are unhappy with the product quality
  • The product is different from description on the website
  • There is Size/Fit issue

If the delivered product falls under any of the above mentioned cases, we request you to report your concern through our Contact Us form within 3 days of receipt of your order. If you change your mind and if the product is in an unopened/original package condition, you may return such products within 7 days. We’ll get back to you and arrange for pickup of your package.Make sure that you are retuning the product with the copy of the original invoice which is mandatory.

Why Was My Order Cancelled ?

An order can be cancelled for various reasons. In every instance, we make every effort to communicate with you prior to cancelling the order. We sincerely apologize if your order was cancelled without your knowledge.

When I checkout online does it guarantee a delivery?

No , Once we confirm the stock availability phisically in our store our logistics team will give you a call confirming the stock availability and time of delivery. We try our best to get products to you ASAP.